{"id":491521,"date":"2026-06-06T00:15:52","date_gmt":"2026-06-06T00:15:52","guid":{"rendered":"https:\/\/www.financialafrik.com\/en\/2026\/06\/06\/senegal-over-7-7-billion-cfa-francs-saved-through-financial-mediation-in-16-years\/"},"modified":"2026-06-06T00:15:59","modified_gmt":"2026-06-06T00:15:59","slug":"senegal-over-7-7-billion-cfa-francs-saved-through-financial-mediation-in-16-years","status":"publish","type":"post","link":"https:\/\/www.financialafrik.com\/en\/2026\/06\/06\/senegal-over-7-7-billion-cfa-francs-saved-through-financial-mediation-in-16-years\/","title":{"rendered":"Senegal: Over 7.7 billion CFA francs saved through financial mediation in 16 years"},"content":{"rendered":"
<\/div>

In Dakar, Senegal has just opened a new chapter in its financial governance. The first Financial Mediation and Education Forum, organized on June 4 and 5, 2026 by the Observatory of the Quality of Financial Services (OQSF), brings together for the first time the entire financial ecosystem around an issue that has become strategic: restoring and consolidating trust in a financial system undergoing significant changes.<\/p>\n

In a context marked by the growing importance of mobile money, fintechs, banking digitization, and new financial services, these forums aim to reposition financial mediation not just as a simple mechanism for resolving disputes, but as a true lever for economic stability, inclusion, and financial attractiveness.<\/p>\n

In sixteen years of existence, the OQSF has established itself as a discreet but decisive player in the Senegalese financial ecosystem. The institution has handled 4,360 mediation cases, with a success rate ranging between 90 and 94% depending on the sectors, allowing citizens to save over 7.7 billion CFA francs in avoided or amicably resolved disputes.<\/p>\n

“Financial mediation is not a cost for the financial system. It is an investment in trust,” emphasized Amadou Kane Diallo, coordinator of the Forum, highlighting that behind these recovered billions are “entrepreneurs who have found a solution to their disputes, insured individuals who have finally been compensated, and families who have regained trust in financial institutions.”<\/p>\n

For authorities, the accelerated digital transformation of the financial sector now requires a new pact of trust between institutions and users. Representing the Minister of Economy, Finance, and Planning, Mor Diouf emphasized that “without users’ trust in financial institutions, there is no sustainable financial inclusion, and without inclusion, there is no shared economic growth.”<\/p>\n

Beyond disputes, the forums also open the door to an ambitious 12 billion CFA francs National Financial Education Plan, aimed at students, SMEs, and non-schooled populations, with funding shared between the State, technical and financial partners, and the private sector.<\/p>\n

In a world where instant payments, artificial intelligence, and digital platforms are reshaping financial practices, the OQSF defends a strong belief: trust becomes the main economic asset of modern financial systems. For Senegal, the challenge is now clear: to make financial mediation a tool for economic cohesion, consumer protection, and a powerful accelerator of sustainable financial inclusion.<\/p>\n

<\/div>","protected":false},"excerpt":{"rendered":"

In Dakar, Senegal has just opened a new chapter in its financial governance. The first Financial Mediation and Education Forum, organized on June 4 and 5, 2026 by the Observatory of the Quality of Financial Services (OQSF), brings together for the first time the entire financial ecosystem around an issue that has become strategic: restoring<\/p>\n","protected":false},"author":537202,"featured_media":491523,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"translated_post_url_fr":"https:\/\/www.financialafrik.com\/2026\/06\/04\/senegal-avec-plus-de-77-milliards-fcfa-recuperes-en-16-ans-loqsf-place-la-mediation-financiere-au-coeur-de-la-confiance-economique\/","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[12046],"tags":[],"class_list":["post-491521","post","type-post","status-publish","format-standard","has-post-thumbnail","category-leaders-en","pmpro-has-access"],"yoast_head":"\nSenegal: Over 7.7 billion CFA francs saved through financial mediation in 16 years - Financial Afrik<\/title>\n<meta name=\"description\" content=\"Headed by Adama Wade and his team of 20 journalists, Kapital Afrik offers strategic and financial information to executives and managers. 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